Industry expertise for Call center from day one
Omnichannel inbox (phone, email, WhatsApp, chat) with ticket escalation
Call center CRM
The CRM for Call center
Inbound/Outbound center, customer service hubs, BPO. High contact volumes with clear SLA targets, seamless call logging, and efficient team management. Ouhud CRM provides tailored modules, fields, pipelines and templates for Call center rather than a generic system.
Call center workspace
GDPR-compliant
20+ channels
AI & automation
What Ouhud CRM prepares for Call center
Tailored modules, fields & pipelines
SLA monitoring and prioritisation by criticality
More deals, less administration
Team workload transparency for short response times
How to set up your industry workspace
1
Choose industry
2
Enable modules & fields
3
Customize pipeline & templates
4
Save workspace and get started
Frequently Asked Questions
Is Ouhud CRM suitable for Call center?
Yes. Call center has a preconfigured workspace with suitable modules, fields, pipelines and templates that you can customize further.
Which features are included for Call center?
Customer records, leads, pipelines, quotes, invoices, over 20 communication channels, an AI assistant and workflow automation, which can be combined to suit your configuration.
Are the data GDPR-compliant?
Yes. GDPR tools, audit logs, role-based access control and tenant isolation are built in. An EU-hosted AI service or a local model keeps data in the EU.
More industry CRMs
Ready for a Call center CRM?
Start with an industry-ready workspace and expand features, automations and fields step by step.